Olivier Prevost

Achievements:
- Strengthen the management of the internal quality and quality team.
- Introduce new KPIs for internal quality helping to reduce our order validation lead time from 9 days to 1 day on average.
- Enhance the collaboration between quality team and Sales department by implementing a Key account centered organization with dedicated staff.
- Design Taylor made service for VIP clients: Production monitoring, Audits, specific inspection process and reporting format etc.
- Improve the communication between quality team and client and divide by 2 complaints due to instruction not followed.
- Improve and complete the checklists based on European and US standards for specific products in order to cover 80% of all products inspected with available checklists online.
- Increase the protocol team productivity from 12 orders treated per day to 17.

▪ Achievements:
- Successfully divide by 3 the number of complaint received (From 3.4% to 1.1%)
- Reduce the global expense of the department saving around 300.000US$ per year.
- Set up an audit and training department helping to reduce the complaint due to inspector’s job from 1.8% to 0.6%.
- Recruit and integrate more than 25 people in order to sustain the targeted growth.
- Help to reach the growth target of +100% in 2007 and 80% in 2008.
- Improve the ideal delivery time by 10%
- Set up successfully an automatic bonus system for the whole department indexed on KPIs.
- Design, implement and follow up of new services such as new Factory audit and Social audits based on ISO 9000, SA 8000 or ETI.
- Re-organization of team working procedure (for instance, dedication to key
client etc.)

- Design a database referencing equipment and suppliers and Manage the quotations
- Contact suppliers to get information about, pricing, shipment methods, etc
- Creation of a procedure in case of avian flu breakdown

▪ Increase the reliability and efficiency of the press tools maintenance process.