Alexandre Ponsin

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Managing the IT entire department:
- IT team (15+ people with mix of Western and Chinese)
- Information system (hardware infrastructure, software, third-parties)
- Responsible for the elaboration and the control of the company’s IT budget

Initiated the company’s IT eCommerce and Back-End platform re-engineering project:
- Lead the AS-IS Analysis of the entire information system
- Selected new technologies to be used for front, middle and back-end systems
- Pilot the implementation & the information system migration (not completed)



Within the role’s responsibilities the following achievements have been reached:

- Recruit, manage, mentor and evaluate the team
=> Grew the team from 9 people to 15+ in 18 months

- Organize, prioritize and allocate development projects
=> Formalized the “active project list”, associated business owners and ROI analysis

- Define, implement and control the IT team’s KPIs
=> Implemented tools to automatically collect and analyze KPIs

- Improve and implement IT processes
=> Refined internal processes like support schedules, bug reviews, etc. and create ones to formalize interaction with other departments like ticketing system and issue prioritization review with department heads

- Responsible for company wide IT output’s quality and reliability
=> Created a QA team, QA processes and implemented source control system

- Manage the hardware infrastructure (servers, routers, broadband, etc.)
=> Solved company years-old issues by re-configuring/upgrading hardware setup

- Manage the Vendors (ISP, Hosting, Software, etc.)
=> Reviewed and selected more reliable vendors capable of supporting increasing needs

- Responsible for the elaboration and the control of the company’s IT budget
=> Kept the IT department within budget 2 years in a row

Working from Paris, London and Hong Kong in collaboration with Venda's New York, London and Bangkok teams to manage large eCommerce projects with very demanding clients.

• Assisting sales persons in understanding prospect’s business requirements
• Designing solutions to achieve client’s business goal within Venda’s capabilities
• Efficiently managing multiple eCommerce projects under Venda’s really aggressive timelines
• Ensuring clients’ satisfaction by managing expectations following Venda’s strict methodology throughout the full project lifecycle
• Coordinating efforts and deliverables on a global project scale with all involved teams (US client, production in Thailand, development and design in the UK and US)

Bilingual eCommerce Project Manager for Redcats USA (PPR Group)
• Acted as primary liaison for global eCommerce initiatives, user requests, and special projects for domestics and international brands
• Successfully brought 4 UK brands (1.25+ million pages view/day) onto PPR’s new eCommerce platform generating revenue increases and reinforcing brand image.
• Accompanied Network, System and Operational teams to successfully obtain the mandatory Level 1 (more than 6 millions transactions/year) PCI Compliance certificate for Redcats USA
• Coordinated multiple teams (business or technical) simultaneously across domestics or international projects using formalized and enhanced project methodology process
• Tracked and coordinated the workflow, deliverables and deadlines through the execution of full project lifecycle (requirements, development, testing, user acceptance and launch)
• Continuously analyzed, documented and enhanced processes to optimize work efficiency

Project Manager for the European provider of online travel management solution
• Full life cycle project management achieving 100% deployment success and alignment to business needs for Air France B2B’s business travel platform
• Track and coordinate workflow, deliverables, and deadlines on multiple projects with a great client satisfaction rate (congratulated by Air France sponsor)
• Lead conferences call between European Philips executives and travel agencies Reengineering, enhancements and automation of the configuration processes, resulting in a productivity increased by almost 60% and a lower error rate

.Net Project Manager for a Software Engineering Company
• Acted as liaison between users and IT to translate high-level business requirements into technical specifications in architectural, developmental and testing terms
• Managed teams of analysts, developers and testers aligning their activity to time, quality, costs and business requirements
.Net Analyst/Developer for a Software Engineering Company